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Terms & Conditions

In these terms and conditions, "we" "us" and "our" refers to Bristol Favours. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of the United Kingdom only.

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

Our Website Services
  1. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
  2. All prices are in Great British Pounds (GBP) and are inclusive of VAT. We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.
  3. Product Descriptions
  4. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
  5. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
  6. Product Orders
  7. Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
  8. We supply and despatch our products to customers within the United Kingdom only.
  9. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
  10. Packaging and postage is an additional charge, calculated at time of purchase.
  11. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
  12. We undertake to accept or reject your order within five days. If we have not responded to you within five days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
  13. Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.
  14. Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. Our terms of payment are set out on the order page.
  15. All risk of loss or damage to the goods passes to you when we despatch the goods.
  16. Order Cancellation Due To Error
  17. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.
  18. Product Returns
  19. If you wish to return a faulty or damaged product, you must notify us through our designated "contact us" webpage where we set out our requirements relating to return of such goods.
  20. Under the Distance Selling Regulations, you have the legal right to cancel your order within 7 working days of receipt of the goods, with the exception of cameras, edible items and personalised products. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
  21. We are unable refund any ‘Special Order’ item unless faulty. Special order items are products that are non-stocked items that we order in specifically for an individual customer, or items that are made to specific requirements. This does not affect your statutory rights.
  22. If for any reason you are not completely satisfied with your purchase, please contact us within 7 working days of receipt of the goods if you require a refund or exchange, so we can authorise your return. Please note that all returns must be authorised and sent back to us within 7 working days of receipt of the goods for a refund or exchange, unused, in original packaging and in a resellable condition. All goods are returned are at the buyer’s own risk, you are responsible for the cost of returning the goods (unless goods are faulty or damaged in which case we will arrange collection), and we would advise that you use a service that requires a signature upon delivery as we will not accept any responsibility for items that get lost in the post or are undelivered. Should you need to return any items, please include the original invoice otherwise the process may be delayed.
  23. Please allow up to 14 working days for your refund to be processed once we've received your goods.
  24. In the extremely unlikely event that not all items of your order are received in an order, you must inform Bristol Favours within 48 hours of receipt of the goods. Unfortunately we cannot accept claims after that time.
  25. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
  26. We will print your personalised items exactly as you enter the text when you place your order. It is not the responsibility of Bristol Favours to correct spellings, add punctuation or insert capital letters. Please ensure that you enter any text as you wish it to appear on your personalised item. We are unable to accept any cancellations on personalised items. All orders for personalised items are final.
  27. Site Access
  28. When you visit our website, we give you a limited licence to access and use our information for personal use.
  29. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
  30. Except as permitted under the Copyright, Designs and Patents Act 1988, you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
  31. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
  32. Hyperlinks
  33. Linking our website is not permitted. We reserve the right to serve you with notice if we become aware of such linking.
  34. Intellectual Property Rights
  35. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
  36. All trade marks, brands and logos generally identified either with the symbols ™ or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
  37. Disclaimers
  38. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
  39. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
  40. We will try our utmost to ensure the colour you order is correctly delivered, however it is your responsibility to ensure your order is correct before completing payment. We cannot guarantee the ability to exchange your order for a different colour if your order is incorrect.
  41. Limitation of Liability
  42. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.
  43. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.
  44. Indemnity
  45. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
  46. Force Majeure
  47. If a Force Majeure event causing delay continues for more than thirty, we may terminate this Agreement by giving at least seven Notice to you. "Force Majeure" means any act, circumstance or omission over which we could not reasonably have exercised control.
  48. Jurisdiction
  49. These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts.
  50. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
  51. Privacy
  52. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
  53. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.